GIRJA HOMES · SINCE 1962

Policies

Return and Exchange · Shipping · Privacy · Terms of Service

Return and Exchange Policy

Last updated: [DATE]

This policy covers orders placed on girjahomes.com. For products bought at a partner store, please contact that store; their return terms apply.

What we replace or refund

  • Products that arrive damaged or with a manufacturing defect
  • Wrong product, size or design sent by us

How to request it

  1. Contact us on WhatsApp at [PHONE NUMBER] within [48 hours] of delivery.
  2. Share your order number, clear photos, and an unboxing video showing the sealed package being opened.
  3. Once approved, we arrange pickup. After inspection, we send a replacement or refund to your original payment method within [X] working days.

What we cannot accept

  • Products that have been used, washed or altered
  • Products without original packaging, labels and tags
  • Requests made after [48 hours] from delivery
  • Returns for a change of mind on items marked [NON-RETURNABLE, such as Shagun gift sets]

Shipping Policy

Last updated: [DATE]

  • Payment: online orders are prepaid only. Cash on Delivery is not available.
  • Dispatch: within [X] working days of your order.
  • Delivery time: usually [X to Y] working days, depending on your location.
  • Where we ship: [ALL OF INDIA / LISTED PIN CODES].
  • Shipping charges: [FREE above ₹X / ₹Y per order].
  • Tracking: you receive a tracking link by SMS, WhatsApp or email once your order ships.
  • Delivery check: please record an unboxing video. If the package looks damaged, note it with the courier.

Privacy Policy

Last updated: [DATE]

We collect only what we need to serve you: your name, phone number, email, delivery address and order details, and the details you share in our contact and dealer forms.

We use them to process orders, deliver products, reply to enquiries and, if you agree, send you offers. Payments are handled by our payment provider; we do not store your card details.

We share data only with delivery partners and service providers who help run our store, and when the law requires it. You can ask us to see, correct or delete your data by writing to [EMAIL]@girjahomes.com.

Terms of Service

Last updated: [DATE]

This website is run by Girja Homes, [STREET ADDRESS], Panipat, Haryana. GSTIN [GST NUMBER]. By using it or placing an order, you agree to these terms.

Prices are MRPs in Indian rupees and include taxes. Product colours may look slightly different on screens. We may cancel an order if a product is unavailable or a price was shown in error, and we refund any amount paid.

Grievance officer: [NAME], [EMAIL]@girjahomes.com, [PHONE NUMBER]. We acknowledge complaints within 48 hours.